Sell Around the Clock,Not Staff Around the Clock
A KONPRO Avatar is an active agent in increasing your online conversion rates. It acts as a 24/7 personal shopper, answering product questions, checking stock availability, and guiding customers through checkout, while giving you real-time insights into shopper behavior.
Retail & eCommerce Impact Metrics
Reduction in "Where Is My Order?" (WISMO) inquiries with AI-powered, real-time answers for customers.
Lower cart abandonment rates by providing instant, 24/7 assistance and product recommendations during checkout.
Decrease in agent time spent on repetitive questions about stock, returns, and order status.
Faster onboarding for new customer service agents and sales associates, with AI providing instant policy and product knowledge.
Why Retail & eCommerce Leaders Choose KON
Retail teams face constant challenges with high cart abandonment rates, a flood of "Where Is My Order?" (WISMO) inquiries, and support agents being buried in repetitive questions. KON's Retail & eCommerce Suite addresses these challenges with AI-powered solutions that boost online sales and streamline the entire shopping journey.
Automated "Where Is My Order?" (WISMO) Resolution
AI avatars automatically answer routine customer questions about order status 24/7, reducing inbound support tickets by up to 40% and freeing up your team.
30% More Time for High-Value Selling
Automating common queries frees up your sales and support agents' time by 30%, letting them focus on complex sales assists, upselling, and building customer relationships.
Sell to a Global Audience
Engage customers in their native language (100+ languages supported) to build trust and increase conversions from international shoppers, a key growth market for brands based in global hubs like Dubai.
25% Reduction in Cart Abandonment
Instant assistance with product questions or checkout issues reduces shopper friction, cutting cart abandonment rates by up to 25%.
Offer a 24/7 Shopping Assistant
Our virtual agents act as a personal shopper around the clock, ensuring you never miss a sales opportunity, even outside of your business hours in Dubai.
10x Customer Interaction Capacity
Expand your capacity to handle 10 times the customer queries during peak shopping seasons (like a Dubai Shopping Festival) without increasing agent headcount, maximizing sales and satisfaction.
How We Optimize Your Online Customer Journey
Streamline your eCommerce operations with AI-powered solutions that boost agent productivity, elevate the customer experience (CX), and drive better outcomes like higher sales conversions and customer lifetime value.
Maximize Your Team's Focus on Selling
Automate routine customer queries so your sales and service agents can spend more time on personalized selling, upselling, and solving complex issues that build loyalty.
Drive Proactive eCommerce Strategy
Leverage real-time customer analytics to instantly identify friction points in the shopping journey, understand popular product queries, and predict buying trends.
Deliver Personalized Shopping Assistance
Provide every visitor with tailored product recommendations and instant answers, dramatically improving engagement and converting more browsers into buyers.
Streamline Your eCommerce Operations
Eliminate manual support tasks with automated workflows for answering FAQs, checking order status (WISMO), and guiding customers through your return process.
Engage a Global Shopper Base
Connect with your diverse, global customers with multi-language support—over 100 languages, boosting trust and sales from international visitors to your site, a key demographic in the GCC.
Guarantee a 24/7 Premium Shopping Experience
Ensure your online store provides instant help and expert guidance around the clock, meeting the high expectations of shoppers in a 24/7 city like Dubai.
Integrate with Your eCommerce Tech Stack
Our solution fits seamlessly into your current eCommerce platform (e.g., Shopify, Magento), CRM, and inventory systems, minimizing disruption.
Empower Your Entire Digital Team
Equip service agents, sales associates, and eCommerce managers with intelligent virtual assistants that answer product questions, handle order inquiries, and assist with checkout.
Comprehensive Retail & eCommerce Features
24/7 Customer Self-Service
Interactive AI avatars provide instant answers to "Where Is My Order?" (WISMO) questions and clarify return policies, empowering customers to get help anytime.
Automated Customer Issue Triage
AI-powered triage to instantly understand customer issues (e.g., payment failure, wrong size) and route them to the right support agent or department.
Sales & Service Agent Training
Virtual simulations for handling difficult customer complaints, practicing upselling techniques, and mastering your eCommerce platform and CRM.
eCommerce Sales Analytics
AI assistants for automating sales conversion reports, analyzing cart abandonment reasons, and providing real-time insights on your most popular products.
Brand & Product Knowledge Training
Interactive modules to train your team on your brand's specific tone of voice, key product benefits, and official sales and return policies.
Cart Abandonment Prevention
AI-powered analysis of shopper behavior to identify customers at risk of abandoning their cart and proactively engage them with helpful prompts or offers.
Deployment Roadmap: Activating Your AI Retail Avatar
A comprehensive roadmap to successfully deploy AI-powered retail avatars into your organization, ensuring seamless team adoption and maximum impact on your online sales and customer experience.
eCommerce Journey & Tech Stack Assessment
- Review your current eCommerce platform (e.g., Shopify), CRM, and inventory systems, along with your end-to-end online customer journey.
- Identify key friction points like high cart abandonment, low conversion rates, and repetitive customer queries where an AI avatar can drive the most value.
- Engage eCommerce leadership, digital marketing, and customer service teams for feedback on strategic priorities.
Integration
- Seamlessly connect the AI avatar with your eCommerce platform, CRM, and inventory management system.
- Ensure secure and reliable data flow between the avatar and your core systems for real-time stock and order accuracy.
- Customize the avatar's product knowledge, sales scripts, and personality to perfectly match your brand's voice.
Team Enablement
- Provide hands-on training for your customer service agents, online sales associates, and eCommerce managers.
- Offer practical guides and real-world retail scenarios (e.g., assisting a customer during the Dubai Shopping Festival, handling a shipping query to KSA) to build confidence.
- Establish ongoing support channels for troubleshooting and sharing best practices.
Phased Rollout
- Start with a pilot program for a specific task, like handling all "Where Is My Order?" inquiries, or for a single product category.
- Monitor usage, collect agent feedback, and measure impact on key eCommerce KPIs like sales conversion rate, cart abandonment, and customer satisfaction.
- Gradually expand to more customer touchpoints and product categories, continuously optimizing based on sales data and customer feedback.