Deliver 24/7 Customer Support,Without 24/7 Staffing
A KONPRO Avatar is an active agent in elevating your customer experience. It will instantly resolve common support tickets, escalate complex issues to the right human agent, and provide real-time analytics on key metrics like resolution time and customer satisfaction (CSAT).
Customer Service Impact Metrics
Increase in support ticket accuracy with AI-automated case logging and summaries.
Improvement in Customer Satisfaction (CSAT) scores by freeing expert agents to solve complex problems.
Decrease in time spent on manual ticket creation and administrative after-call work.
Faster onboarding and ramp-up time to full proficiency for new service agents.
Why Customer Service Leaders Choose KON
Customer service teams face constant challenges with high customer wait times, low satisfaction scores, and expert agents being buried in simple, repetitive queries. KON's Customer Service Suite addresses these challenges with AI-powered solutions that boost customer loyalty and streamline the entire support process.
40% Higher First Contact Resolution
AI avatars instantly diagnose issues and resolve common queries on the first try, boosting First Contact Resolution (FCR) rates by up to 40%.
30% More Time for Complex Cases
Automating routine queries frees up your expert agents' time by 30%, letting them focus on solving the most complex and high-value customer issues.
Deliver World-Class Global Support
Support customers in their native language (100+ languages supported) to deliver exceptional service across diverse global markets, from the UAE to Europe and beyond.
25% Faster Resolution Times
Instant diagnosis and automated data collection shorten the time from initial contact to final resolution, reducing average handling times by up to 25%.
Eliminate Customer Wait Times
Our virtual agents provide instant support 24/7, ensuring your customers get the help they need immediately, even outside of your business hours in Dubai.
10x Support Capacity
Expand your capacity to handle 10 times the query volume without increasing agent headcount, dramatically improving your operational efficiency and service levels.
How We Optimize Your Customer Support Lifecycle
Streamline your support operations with AI-powered solutions that boost agent productivity, elevate the customer experience (CX), and drive better service outcomes like satisfaction and retention.
Maximize Agent Focus
Automate routine inquiries so your support agents can spend more time solving complex customer issues and building loyalty, not just answering FAQs.
Drive Proactive Service Improvements
Leverage real-time support analytics to instantly identify common problems, predict contact volume, and improve your overall service strategy.
Deliver Personalized Customer Care
Provide tailored solutions and guidance to every customer, dramatically improving first contact resolution and customer satisfaction (CSAT).
Streamline Support Operations
Eliminate manual bottlenecks with automated workflows for ticket creation, case logging, issue routing, and knowledge base retrieval.
Deliver Effortless Global Support
Support your diverse, global customer base with multi-language support—over 100 languages, ensuring service consistency and clear communication in key markets like the GCC.
Guarantee 24/7 Customer Support
Ensure customers receive instant answers and support around the clock, meeting their expectations for immediate service, especially in a 24/7 city like Dubai.
Integrate with Your Support Tech Stack
Our solution fits seamlessly into your current helpdesk, CRM, and communication tools, minimizing disruption and accelerating your return on investment.
Empower Your Entire Service Team
Equip Tier-1 agents, senior specialists, and support managers with intelligent virtual assistants that handle common questions, log case notes, and escalate complex issues.
Comprehensive Customer Service Features
Customer Guidance & Self-Service
Interactive AI avatars provide instant troubleshooting steps, explain account information, and clarify service policies 24/7, empowering customers to find answers on their own.
Automated Ticket Triage & Categorization
AI-powered triage to instantly categorize incoming support queries by issue type and urgency, creating perfectly detailed tickets for your agents.
Service Agent Training & De-escalation
Virtual simulations for de-escalating difficult customer situations, practicing empathy, and mastering your helpdesk software (e.g., Zendesk, Freshdesk).
Support Operations & Analytics
AI assistants for automating ticket volume reports, generating agent performance dashboards, and providing real-time analysis of your support backlog.
Service Standards & Procedure Training
Interactive modules to train your team on official Service Level Agreements (SLAs), de-escalation protocols, and communication best practices.
Customer Satisfaction (CSAT) & Churn Risk Monitoring
AI-powered sentiment analysis of support interactions to identify dissatisfied customers and flag potential churn risks before they escalate.
Deployment Roadmap: Activating Your AI Service Avatar
A comprehensive roadmap to successfully deploy AI-powered service avatars into your organization, ensuring seamless team adoption and maximum impact on your customer satisfaction and retention.
Support Process & Tech Stack Assessment
- Review your current support systems (Helpdesk, CRM, etc.) and core support processes, from first contact to resolution.
- Identify key bottlenecks like high wait times, slow resolutions, and repetitive agent tasks where an AI avatar can add the most value.
- Engage customer service leadership, support operations, and senior agents for feedback on strategic priorities.
Integration
- Seamlessly connect the AI avatar with your helpdesk software and CRM.
- Ensure secure and reliable data flow between the avatar and your core support systems, including real-time case logging.
- Customize the avatar's knowledge base, response scripts, and empathetic tone to align with your brand's service standards.
Team Enablement
- Provide hands-on training sessions for your Tier-1 support agents, senior specialists, and team leaders.
- Offer practical guides and real-world service scenarios (e.g., handling a billing query from a customer in the UAE, de-escalating a complaint) to build confidence
- Establish ongoing support channels for troubleshooting and sharing best practices.
Phased Rollout
- Start with a pilot program on a specific channel, like website chat, or for a specific issue type, like order status inquiries.
- Monitor usage, collect agent feedback, and measure impact on key service KPIs like First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
- Gradually expand to more support channels and issue types, continuously optimizing based on performance data and customer feedback.
Stop Making Customers Wait. StartDelighting Them.
Get a DemoWhy Traditional CX Falls Short
Legacy chatbots and static automation can't match the empathy, adaptability, or efficiency of real representatives. KON's agentic avatars bridge this gap, combining the warmth of human interaction with the speed, consistency, and scale of advanced AI.
Engaging, Reliable, Cost-efficient
Human-Like Interactions
Increase customer satisfaction by providing digital representatives that engage naturally and empathetically, mirroring your brand's personality.
Operational Efficiency & ROI
Reduce call center volume, automate repetitive tasks, and free up human agents for complex cases—driving down costs while boosting sales and retention.
Scalable & Consistent
Maintain high-quality service across all channels, even during peak times, with AI agents that never tire and always deliver your brand promise.
Benefits of KON's Customer Experience Suite
Instant, Human-like Assistance
Delight customers with real-time, face-to-face support from lifelike AI avatars—no wait times, no scripts, just natural conversation.
Emotionally Intelligent Interactions
Our avatars recognize sentiment and adapt their responses, ensuring every customer feels heard and valued.
Seamless Handover to Human Agents
Effortlessly transition complex cases to live agents with full context, preserving continuity and customer satisfaction.
Proactive Problem Solving
AI agents anticipate needs, offer solutions before issues arise, and follow up automatically—turning support into a loyalty driver
Unified Omnichannel Experience
Deliver consistent, branded customer service across web, mobile, social, and in-person touchpoints.
Actionable Insights & Analytics
Gain real-time visibility into customer sentiment, pain points, and trends—empowering smarter decisions and continuous improvement.
KON CANDY AI Agentic Avatar Revolutionises Digital Banking CX
The bank faced stagnant foot traffic in physical branches, inefficient customer onboarding, and inconsistent service quality across its 150+ global locations. With 35% of customers abandoning account-opening processes due to lengthy paperwork and 40% of support queries requiring human intervention, the bank needed a scalable solution to modernize branch experiences and reduce operational costs.
Additional Resources
KON CANDY AI Agentic Avatar Enhances Patient Engagement in Healthcare
The hospital faced rising patient anxiety in waiting areas, inefficient triage processes, and language barriers among diverse patient populations. Manual check-ins and static informational displays led to prolonged wait times (avg. 50+ minutes) and a 20% drop in patient satisfaction scores.
KON PRO AI Agentic Avatar Enhances Personalized Learning in Higher Education
The institution faced declining student engagement in online courses and limited capacity to provide personalized support at scale.
KON PRO AI Agentic Avatar Enhances Patient-Centric Care in Healthcare
The hospital faced rising patient wait times, low engagement in post-discharge care plans, and staff burnout due to repetitive administrative tasks.
Elevate Every Touchpoint with KON
Always-On Support
Deploy multilingual, emotion-aware AI agents that resolve 90% of queries instantly, cut support costs by up to 50%, and keep your business always on.
Proactive Engagement
KON's avatars use real-time data and customer history to anticipate needs, offer tailored solutions, and proactively address issues before they escalate—boosting satisfaction and loyalty.
Omnichannel Consistency
Maintain context and continuity across web, mobile, social, and in-person touchpoints. Our avatars unify the customer journey, delivering consistent, branded experiences everywhere your customers are.